Cerm Academy Series on Enterprise Risk Management(tm) | Akateeminen Kirjakauppa

Twenty years ago, we wrote 4 best selling, ISO 9001 books. They were fun times. Quality was Job #1. W. Edwards Deming, Joseph Juran, Phil Crosby, and other quality gurus were considered quality management and general management authorities. We would give a quality or ISO talk and then walk away with 1 or more clients.