Tekijä: Ashok Rao; Lawrence P. Carr; Ismael Dambolena; Robert J. Kopp; John Martin; Farshad Rafii; Phyllis Fineman Schlesinger Kustantaja: John Wiley & Sons Inc (1996) Saatavuus: Noin 17-20 arkipäivää
John Wiley & Sons Inc Sivumäärä: 215 sivua Asu: Kovakantinen kirja Julkaisuvuosi: 1993, 25.10.1993 (lisätietoa) Kieli: Englanti
A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.
