The Ombudsman Handbook - Designing and Managing an Effective Problem-Solving Program
McFarland & Co IncSivumäärä: 214 sivuaAsu: Pehmeäkantinen kirjaPainos: 2nd Revised editionJulkaisuvuosi: 2010, 30.12.2010 (lisätietoa)Kieli: Englanti Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
Tilaustuote | Arvioimme, että tuote lähetetään meiltä noin 15-18 arkipäivässä