Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings, Takenaka, Takeshi (ed.); Han, Spring (ed.); Minami, Chieko (ed.), Springer

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Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings

Takeshi Takenaka (ed.), Spring Han (ed.), Chieko Minami (ed.)

49,60 €

Springer
Sivumäärä: 309 sivua
Asu: Pehmeäkantinen kirja
Julkaisuvuosi: 2020, 14.02.2020 (lisätietoa)
Kieli: Englanti

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

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