Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings, Takenaka, Takeshi (ed.); Han, Spring (ed.); Minami, Chieko (ed.), Springer

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Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings

Takeshi Takenaka (ed.), Spring Han (ed.), Chieko Minami (ed.)

51,40 €

Springer
Sivumäärä: 309 sivua
Asu: Pehmeäkantinen kirja
Julkaisuvuosi: 2020, 14.02.2020 (lisätietoa)
Kieli: Englanti
Tuotesarja: Communications in Computer and Information Science 1189

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

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