Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers.



This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the 'little big things', the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.



With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all-processes, people and operations.