The authors present key topics, e.g. the development of e-services such as e-identity, e-health, e-democracy, as well as e-governance tools for the correct implementation of the Digital Single Market. Furthermore, they discuss the legal framework needed for the implementation of these services, such as data protection, digital competition law, as well as EU contracts in digital environments. Finally, the authors highlight efforts to include ethical standards and European values in the decision-making, while developing a vision for the future use of e-governance in the European Union.

Understanding the tools and strategies for a successful implementation of e-governance services, as well as the necessary legal framework, will allow professionals such as policymakers and institutional stakeholders, to improve their performance and achieve better results when working on the development of future e-governance services in the European Union.