This book presents a practical understanding of management problems. It covers all the essential principles and concepts of management. Included are case studies that are broad in scope and rigorous. Each case study provides a descriptive analysis of the critical problems faced by leading organisations, and has been chosen to reflect and illustrate a specific problem. Each case study contains one relatively successful and the other less so in dealing with one or more issues. All the case studies have been updated to reflect the latest available information.