Observing the User Experience: A Practitioner's Guide to User Research, Third Edition helps readers bridge the gap to understand what users want and need from their product. Filled with real-world experience and a wealth of practical information, the book presents a complete toolbox of techniques to help designers, developers, and other stakeholders see through the eyes of their users. Sections discuss the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products and present techniques for understanding people’s needs, desires, and abilities, providing a basis for developing better products, whether Web, software, or mobile-based.

Final chapters explain the communication and application of research results.

• Explains how to create usable products that are still original, creative, and unique
• Provides a real-world perspective on research, including advice on how user research can be done cheaply and quickly, and how results can be presented persuasively
• Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
• Includes new features in this updated edition, including numerous, new illustrations, coverage of mobile UX research techniques, and discussion of newer UX research techniques, tools, and software