For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.

Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:

• Listening to customer needs
• Understanding today’s savvy customer
• Adopting a positive attitude
• Adding value to the customer experience
• Providing service quickly and efficiently

Customers are becoming increasingly savvy and demanding—which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead—you need to deliver super service.