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Val Gee | Akateeminen Kirjakauppa

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The Customer Service Training Tool Kit
Val Gee; Jeff Gee
McGraw Hill (2000)
Pehmeäkantinen kirja
119,90
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success
Val Gee; Sarah Gee
McGraw-Hill Education - Europe (2011)
Pehmeäkantinen kirja
26,50
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ostoskoriin kpl
Siirry koriin
The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situatio
Jeff Gee; Val Gee
McGraw Hill (2006)
Pehmeäkantinen kirja
18,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
Jeff Gee; Val Gee
McGraw Hill (2007)
Pehmeäkantinen kirja
15,80
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Super Service:  Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deser
Jeff Gee; Val Gee
McGraw Hill (2009)
Pehmeäkantinen kirja
19,30
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Program szkolenia z zakresu obslugi klienta + CD
Jeff Gee; Val Gee
Wolters Kluwer (2011)
Kovakantinen kirja
156,70
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
You Married a What?! - And Now I Have a Muslim in My House
Jeff Gee; Val Gee
Independently Published (2018)
Pehmeäkantinen kirja
42,10
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserv
Jeff Gee; Val Gee
McGraw-Hill Education (1999)
Pehmeäkantinen kirja
11,00
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
The Customer Service Training Tool Kit
119,90 €
McGraw Hill
Asu: Pehmeäkantinen kirja
Julkaisuvuosi: 2000, 16.12.1999 (lisätietoa)
Kieli: Englanti
Train your staff to provide great customer service in every situation! 

Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used "as is" in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees. All of the activities--which range from provocative role-playing exercises to intriguing "What Would You Do In This Situation?" questionnaires--have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in service employees. 

What's more, participants in these sessions tend to enjoy them and look forward to them as they learn to: revitalize their energy on "bad days"; listen to customers with an open mind; bring empathy to all customer encounters; overcome barriers that inhibit problem solving; use words that inspire trust and confidence; pacify unhappy customers; end a conversation gracefully; find "win-win" solutions to all kinds of problems; and much, much more! Filled with reproducible participant handouts, worksheets, questionnaires, and overhead masters, this one-of-kind tool kit will help you put together a superb customer service training program with a minimum of effort.


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Myymäläsaatavuus
Helsinki
Tapiola
Turku
Tampere
The Customer Service Training Tool Kitzoom
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ISBN:
9780079137739
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