"Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and appreciated." Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.