Ralph Bergmann; Klaus-Dieter Althoff; Sean Breen; Mehmet Göker; Michel Manago; Ralph Traphöner; Stefan Wess Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2003) Pehmeäkantinen kirja
Klaus-Dieter Althoff; Andreas Dengel; Ralph Bergmann; Markus Nick; Thomas Roth-Berghofer Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2005) Pehmeäkantinen kirja
This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.