Tekijä: Maria A. Wimmer; Hans Jochen Scholl; Ake Grönlund; Kim Viborg Andersen Kustantaja: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2006) Saatavuus: Noin 17-20 arkipäivää
Tekijä: Maria A. Wimmer; Roland Traunmüller; Ake Grönlund; Kim V. Andersen Kustantaja: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2005) Saatavuus: Noin 17-20 arkipäivää
Tekijä: Kim Normann Andersen; Enrico Francesconi; Ake Grönlund; Tom M van Engers Kustantaja: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2010) Saatavuus: Noin 17-20 arkipäivää
Tekijä: Kim Normann Andersen; Enrico Francesconi; Ake Grönlund; Tom M van Engers Kustantaja: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (2011) Saatavuus: Noin 17-20 arkipäivää
EUR 49,60
Managing Electronic Services : A Public Sector Perspective
Springer Sivumäärä: 238 sivua Asu: Pehmeäkantinen kirja Painos: 2000 Julkaisuvuosi: 2000, 26.06.2000 (lisätietoa) Kieli: Englanti
Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations. Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.