Written in a clear, easy to follow style, this title is packed with real case studies drawn from a wide range of educational contexts. Emphasis is on a positive approach and how language, humour, anger, non-verbal communication, and the teacher's style of leadership can contribute to a well-managed, calm classroom. Clear guidance is given about how to devise, introduce and teach plans to the pupils so that they can become responsible for their own behaviour. It is an ideal starting point for training sessions or discussions, enabling staff to share ideas.