Singapore
Airlines (SIA) is widely acknowledged as one of the leading airlines, if not the
best airline, globally. This book provides insights into a simple but intriguing
question: How has SIA managed to outperform other flag-carriers for decades, in
an industry where it is notoriously difficult to succeed consistently?



Flying High in a Competitive Industry begins with an analysis of the airline
industry and its key trends, moving on to a broad outline of SIA's strategic
drivers of success. Empirical research was conducted at SIA to gain a deeper
understanding of its strategy, core competencies and internal organization,
innovation processes, and human resource practices, in order to distill strategy
lessons that can inform the strategies of any organization competing in
intensely competitive industries.



The book ends with some strategic lessons that we believe apply to any
organization that aims to achieve sustainable success in hyper-competitive
markets.