Addressing the problems of managing health care is one of
the most pressing and complex challenges facing western societies. In the UK
the public are bombarded with negative press coverage of the National Health
Service, which is often portrayed as in crisis. Hope Behind the Headlines aims to provide practical help, hope,
energy and ideas about what is possible to improve health care by shifting the
cultures to ones that are truly patient centred and orientated towards quality.
Hope Behind the Headlines is a readable and accessible book that is
packed full of learning, insights, research and experiences that will ensure
leaders really understand what is required to shift cultures in theory and in
practice. It will leave readers energised and hopeful about their own ability
to make a difference in their own local health context. It includes chapters written by leaders in health care who have
had a go at shifting culture in practice and who share their experiences, warts
and all. These stories are powerful, empathetic, first-person narratives that
are very different from sanitised case studies that often glorify what happened
and make readers feel inadequate. A must-read for all those concerned with
improving health care in the UK.