A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like

• Establishing high standards of customer service



• Helping staff hear the voice of the customer



• Hiring customer service pros



• Helping staff cope better in a stressful atmosphere



• Reducing anxiety to increase satisfaction



• and more!