When naive care worker, Jerry, gets a job at Acorn House Children's Home for 11 to 16 year-olds, he hopes to help change the lives of those less fortunate for the better, but what he finds will forever change him.

Jerry meets Charlie, a fifteen-year-old who after an adoption breakdown is placed in care. Jerry and Charlie quickly form a bond. Charlie opens his heart to Jerry telling him that one day he hopes to find his real mother and be reunited with her. Jerry begins to really care for Charlie and becomes convinced that he can help him.

Thirteen-year-old Melissa's story is a tragic one, taken into care due to neglect, Melissa begins to suffer terrible stomach pains but refuses all treatment and nothing can be done without Melissa's co-operation. Melissa and Social Services face a stand off. When Jerry fails to keep a professional distance and gives voice to his anger he comes into direct conflict with the care system and discovers Melissa's shocking secret.