This
book provides a broad overview of what is needed to run hospitals and other
health care facilities effectively and efficiently. All of the skills and tools
required to achieve this aim are elucidated in the book, including business
engineering and change management, strategic planning and the Balanced Scorecard,
project management, integrative innovation management, social and ethical aspects
of human resource management, communication and conflict management, staff
development and leadership. The guidance offered is exceptional and applicable in
both developed and developing countries. Furthermore, the relevant theoretical background
is outlined and instructive case reports are included. Each chapter finishes with
a summary and five reflective questions. Excellence can only be achieved when health
care professionals show in addition to their medical skills a high level of
managerial competence. High performance in Hospital Management assists managers
of health care providers as well as doctors and nurses to engage in the
successful management of a health care facility.