SULJE VALIKKO

avaa valikko

Failure to Communicate - How Conversations Go Wrong and What You Can Do to Right Them
26,70 €
Harvard Business Review Press
Sivumäärä: 240 sivua
Asu: Kovakantinen kirja
Julkaisuvuosi: 2008, 01.10.2008 (lisätietoa)
Kieli: Englanti
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.
But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.
In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:
Why we turn to ineffective tactics when the heat is on
How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in
Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged
Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions
How to get through the hardest conversations with your reputation and relationships intact
Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.

Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
LISÄÄ OSTOSKORIIN
Tuote on tilapäisesti loppunut ja sen saatavuus on epävarma. Seuraa saatavuutta.
Myymäläsaatavuus
Helsinki
Tapiola
Turku
Tampere
Failure to Communicate - How Conversations Go Wrong and What You Can Do to Right Themzoom
Näytä kaikki tuotetiedot
ISBN:
9781578518999
Sisäänkirjautuminen
Kirjaudu sisään
Rekisteröityminen
Oma tili
Omat tiedot
Omat tilaukset
Omat laskut
Lisätietoja
Asiakaspalvelu
Tietoa verkkokaupasta
Toimitusehdot
Tietosuojaseloste