There are many benefits of measuring and reducing the cost of quality in any organisation. Running a regular cost of quality audit and acting on its results can reduce waste, delays and mistakes and hence increase customer satisfaction and improve customer retention levels

This self-assessment guide draws on the experience of countless companies to present a simple and straightforward approach to auditing the cost of quality. It sets out a clear, 14-step approach which uses examples and practical suggestions to be used at every stage. It discusses:

• The steps needed to follow a cost of quality audit
• How to analyse audit results and write effective audit reports
• How to implement a cost of quality audit
• How to develop a continuing cycle of audit and improvement