In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!

Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.

Features and Benefits:

Utilise the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship programme
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programmes
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions