A compendium of insane British bureaucracy, and a catalogue of individual heroic battles against the corporate state. With such classics as the Shropshire bus service that doesn't stop as this 'disrupts the timetable' and the hospital fined $2.5 million pounds for using 'spare capacity' to treat patients quickly - this is a book for anyone who's been the victim of form-filling overkill or the nightmare of telephone queuing systems.