You're no idiot, of course. You can manage a spreadsheet, find your way from the airport to the hotel all by yourself, and browse the Web like a pro. But when you sit down to write, you feel like you're back in Mrs. O'Malley's tenth-grade compositon class mixing up "it's" and "its." Come out from under your desk! The Complete Idiot's Almanac of Business Letters and Memos gives you step-by-step guidelines for planning, drafting, and perfecting letters and memos for every occasion, whether it's writing a thank-you note, submitting a proposal or issuing a reprimand. In this Complete Idiot's Guide, you get: