Are you managing other people?

If so, you will find this an indispensable guide to situations and problems faced by ward managers, sisters and charge nurses today. This new edition retains the book's practical approach, providing hints and tips on cutting through bureaucracy to ensure patient care remains uppermost on your agenda.

This book will help you to



Manage your time
Create a positive work environment
Ensure care is patient-centred
Manage your budget
Be politically aware
Manage difficult staff and situations

This book will help you to:



Organise yourself and your workload
Manage staff, people and difficult situations
Make sure care is patient-centred
Manage your budget
Deal with complaints
Handle staff recruitment
Be a good role model.

This new edition retains the book's practical approach, providing hints and tips on cutting through bureaucracy to ensure patient care remains uppermost on your agenda.



Reflects the most recent developments affecting ward management, including the current national focus on quality indicators and working within tighter budgets.
A new chapter on 'Improving Quality and Safety' explains the national quality initiatives and their impact, as well as taking you through the practical processes of handling complaints and incidents.
Updated guidance on pertinent issues such as 'whistle-blowing' and 'safeguarding'.