The 2nd edition of this text provides a comprehensive foundation of the tools needed to be successful on the job. Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics such as listening, assertiveness, and conflict resolution, and addresses content essential for workers in today’s competitive job market.