Three volumes: Vol. I: A-J, vol. II: K-O, vol. III: P-Z. The communication process in the management accounting and control (MAC) process is extremely important to understand how indicators and actions are connected. The study draws on Jakobson’s communication theory, Lotman’s cultural semiotics and analyses the MAC communication process along with the results of the case study. The researcher gathered empirical material in the course of working with people with whom she forged good relationships for many years.