Presents a comprehensive set of lessons for the KM practitioner, covering all phases of planning, design, implementation and assessment of knowledge management. A central theme of the book is that for the success of KM in an organization, it is critical to ensure that investments and changes are made with sensibility and economy in each phase of the KM solution. The book explains the reasoning behind each of the lessons, illustrates it with scenarios extracted from real-world KM implementations, and provides guidelines for practitioners to implement the lesson in their own organization.

• Presents a unique set of counterintuitive lessons with a common theme that spans all phases of the design and implementation of a KM solution, through which the practitioner can obtain a consistent methodology for implementing KM
• Each lesson is accompanied by sufficient explanations and illustrations, using self-contained examples
• Presents detailed practical guidelines to enable the practitioners to apply the lesson effectively in their own KM implementations