This book includes 12 cases that illustrate mentoring and coaching programs in a variety of organisational and educational applications around the world. You will find this book helpful in planning new programs in your organisation or in strengthening and expanding your existing development programs. Most organisations today have some type of mentoring program for their employees. Mentoring is seen both as a way of transferring knowledge and skills and as a retention tool for employees. Similarly, coaching has become an important organisational tool for developing people. It is used to improve both personal and organisational skills. Use the cases in this book as models and guides to help you create powerful mentoring and coaching programs for your organisation and for your employees.