Your customers¿ demands are not constant. Many of the most able and talented potential employees cannot or will not work regular hours. So why is your business still based around a 9:00-5:00 five day week? Flexible working enables your business to respond cost effectively to peaks and troughs in demand and helps you to attract and retain the best staff. This book shows you how to tailor a policy that is right for your organisation, make the business case, win over the doubters and implement and manage a system that will provide genuine competitive advantage for your organisation.