A practical guide to the knowledge, principles and skills you need to improve your personal and professional interactions, build your confidence and change your life.

Learn how to flex your style of interaction to get on better with other people – how to build rapport, reduce conflict, and develop collaborative relationships with positive outcomes for everyone.



Relate more successfully to other people, both at work and at home
Flex your style of interacting with others to suit the individual
Increase your confidence as a communicator
Develop your skills as a leader
Get more out of virtual communication

This book will help anyone to be more confident in their relationships with people, both at work and outside work.

New to this edition 



New chapter: this new edition contains a brand new chapter on leadership
Updated and refreshed: refreshed to include new material on getting on with people digitally/when working remotely, and on communicating inclusively and tackling unconscious bias
Practical tools, techniques and activities: material to help you put your learning to use right away
Free online content: new online workbook for readers to download, in addition to free supplementary templates, self-assessment quiz and videos


Table of Contents

PART 1 – What’s your Style? 
Chapter 1 Your Brain and You  
Chapter 2 What are the Styles and What’s Your Style? 
Chapter 3 Being Self-Aware - the Four Styles 
Chapter 4 Navigators 
Chapter 5 Mobilisers 
Chapter 6 Energisers 
Chapter 7 Synthesisers 

PART 2 - How to recognise Styles in other people 
Chapter 8 Being Aware of Others 
Chapter 9 Living and Working with Navigators 
Chapter 10 Living and Working with Mobilisers 
Chapter 11 Living and Working with Energisers 
Chapter 12 Living and Working with Synthesisers 

PART 3 – How to apply the Styles in your work and life 
Chapter 13 Strategies for Positive Influence and Impact 
Chapter 13 how to maximise influence when communicating virtually
Chapter 14 Engaging Communication
Chapter 15: Leading Others
Chapter 16 Communicating Inclusively
Chapter 17 Enhancing your self confidence
Chapter 18 Building your Resilience and Re-energising