This text offers a blend of theory and skills that students can use to become “other-oriented” — mindfully considerate of the thoughts, needs, and values of others. • Other-orietned approach emphasizes the importance of focusing on others to improve interpersonal communication. • In-text exercises "Building Your Skills" help students immediately apply concepts learned. • Diversity is covered via separate chapter (Ch. 4) and "Understanding Diversity" boxes. • NEW! "e-Connections" boxes feature ways in which technology affects interpersonal relationships.