This text remains the only introductory communication book to explore fundamental concepts, theories and skills aimed at helping readers to apply material to their personal and professional lives – with a thematic integration of the relational perspective and a focus on demonstrating its direct relevance to their own everyday communication. Readers develop a strong foundation in communication concepts, theory and research, as well as practical communication skills such as listening, critical thinking, using technology to communicate, understanding nonverbal communication, creating persuasive strategies and managing group conflict.