Ever had a 'people problem' at work? Or been told to 'brush up your people skills'? Just how are you supposed to do that? This book is for you if you have: been promoted and need to get the best from other people; got a sneaking suspicion that your 'people skills' - or lack of them - might be holding you back in your career; watched others progress - apparently effortlessly - and noticed other people wax lyrical about their inspirational leadership; ever gone home from work worrying about an issue you have with a colleague; wondered who to ask or where to look for answers to some of those tricky questions about working with people - and don't want to ask the very people you work with. With no-nonsense tools and tips, practical exercises and real examples of managing and being managed by other people, this is an essential handbook for surviving at work.