This is an essential book for those wishing to make a positive contribution to the emotional ethos of their place of work. Written by two popular and experienced authors who offer training to school staff, it aims to help people learn about emotional literacy and promote it with individuals, groups or whole classes. Each section includes a theoretical explanation, a description of particular vulnerabilities, plus activities, resources and a case study. Topics covered include: * recognising and managing feelings * active listening * self-esteem * understanding and managing anger * friendship skills * therapeutic stories * social skills.