Korvaava tuote: 9780135153871

Regardless of job title, every healthcare  worker must understand the importance of professionalism.  Hands-on technical skills remain a high priority in healthcare, but good character, a strong work ethic, sound personal traits, and appropriate behaviors are just as important. This practical book presents these topics in an interactive format and is an essential resource for aspiring healthcare professionals of all kinds. It focuses on the “soft skills” (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner, regardless of one's job function/position. Features to this newly revised 3rd edition include: an Interactive CD-ROM containing videos which exemplify professional and non-professional behavior; expanded content based on “hot topics” such as, patient confidentiality, working in teams, valuing diversity, customer service, using electronic communication, displaying a professional image and evaluating employee performance; and more comprehensive coverage of HIPAA and its effect on health care professionals.