Unique in approach, this handbook/workbook is the first text to cover all of the pertinent information that any worker, in any position, in any type of health care organization needs to know to present a professional image and to be successful in his/her job. It focuses on the “soft skills” (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner, regardless of one's job function/position—e.g., communicating appropriately, working well on teams, respecting and valuing differences, and interacting effectively with co-workers, patients, visitors, and guests.