A detailed text book of how to solve complex technical problems. This book takes the reader through a systematic approach to providing effective solutions. It starts with problem definition before using elegant tools tool to generate potential ideas that might solve the problem. Triz is heavily featured. The book takes you through a robust evaluation method (MCDA) before guiding you through implementation of the solution. Finally the book addresses whether the solution actually solved the original problem. There are additional chapters on workshops and facilitation.