Reframing Resolution provides an original, accessible and
critical point of reference for students, practitioners and scholars interested
in the management of workplace conflict. Drawing on contemporary empirical
evidence from the UK, USA, Ireland and Australia, the book explores the
front-line challenges facing organizations and individuals in addressing and
responding to conflict. In particular, it examines the extent to which conflict
management is treated as a strategic issue and discusses the development of
mediation and its impact on employment relations culture, the experiences of
participants in mediation and the relationship between ADR and workplace
justice. Crucially, the book also assesses key innovations in the management of
workplace conflict, and discusses the future potential of more integrated and
systemic approaches.