Learn how to adopt positive techniques to develop robust, effective and assertive communication skills.

Being able to express ourselves and communicate effectively is essential at all levels of our lives. In this practical and concise book Sarah Sutton draws on proven professional techniques enabling readers to understand why they may be facing certain issues and to learn how to adopt positive techniques in developing robust communication skills.

Step by step she encourages readers to:

• Recognise strong and confident communication
• Explore their own personal style
• Develop their self belief
• Adopt the rules of speaking that underpin all communication
• Complement what we are verbally expressing with appropriate body language.