Stay cool through the toughest situation - fast

• Deliver bad news
• Manage tough situations
• Limit the damage

Don't panic. There you were, carrying on as normal when out the blue...disaster strikes. Computer crashes, Half the department off and it's the day of the big launch? Food poisoning in the canteen?

And were you ready for this one? Of course not, or it wouldn't be a crisis. This book will get you through any crisis fast, because once you've learnt the basic rules for crisis handling, you can apply them to every disaster. With cool, well-thought out crisis handling, you can come through disaster looking even better than you did before you started.