This is the third edition of a popular text on social work management, for management or administration courses or concentrations. It combines presentation of the theory behind management functions and techniques with practical advice that will help students to become successful managers. This text has been known for being reader-friendly and interesting. This edition has been completely reorganized and updated, with new content on managed care and the increasing use of case management teams. In addition, there is a completely new chapter on creating and managing human diversity in the workforce (Chapter 5, Creating and Managing Staff Diversity). New figures in the form of “menus” summarize the options that are available to managers to perform various management tasks. And, all chapters now contain extended case examples designed to help students to apply concepts to real-life practice situations, as well as other examples drawn from actual situations in human service organizations.