. In this third edition of a bestseller, acclaimed experts Robert and Kenneth Latino offer a broad look at various approaches to RCA, comparing pros and cons, and supplying tools to implement or improve current RCA initiatives. They take a wider approach that covers opportunity analysis, and RCA’s fit with Total Quality Management and Six Sigma. Overall, the book presents updated and expanded material including: a chapter devoted to problem-solving/brainstorming; methodology versus software; using the PROACT ® approach complimented by PROACT ® Enterprise Version 3.0 software; discussion of the various conflicting definitions of common terms used in RCA; and a focus on measuring ROI.