An exciting new text whose focused coverage of statistical quality control (SOC) principles and applications gives technology students the background they need to perform the problem-solving central to quality improvement efforts in service and manufacturing industries. Pond's strong focus on SQC charts and development of the statistical methods involved in quality control helps students fully grasp and understand the power of the statistical approach to problem-solving. This text emphasizes a project-by-project approach, and introduces a practical system for project management early in the presentation.