Ronald W. Richardson helps us to understand how congregations function emotionally. Without being simplistic, he gives clear directions on how to improve their quality of life together and function more effectively in achieving mission goals. This book offers: A theory about human behavior that will aid understanding of how things can get out of control in the human community of the church; A practical set of leadership ideas and behaviors; Guidelines for how to behave in the midst of upsetting and conflictual circumstances; Personal steps that leaders in the church can take to become more positive forces for healing and cooperation.