John Wiley & Sons Sivumäärä: 152 sivua Asu: Pehmeäkantinen kirja Julkaisuvuosi: 1999, 25.08.1999 (lisätietoa)
These two volumes offer a commonsense approach to creating and sustaining quality-improvement efforts. Your process improvement, problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.