You've got a problem person to deal with.  You're up against the clock.  You need Fast Thinking.

• Choose the right procedure
• Interview with confidence
• Resolve the situation

So, things have got worse and you haven't taken action in time.  Or maybe this matter's been dumped on your desk and you have to deal with it without knowing what it is all about.  And now it's come to a discipline interview that has been pencilled in for tomorrow.  The clock's ticking and you haven't really thought about what procedure you've got to adopt, what you are going to say, how you are going to handle this one if it gets difficult, what happens if you don't put in place some follow-up procedure to make sure it doesn't happen agian - and you've got to do all this with diplomacy and restraint .  And show the other members of your team that you are on top of your job, treat them all fairly and yet won't stand for any nonsense.  Seems like a pretty tall order.

Here's the guide to help you through it with ease and expertise, and have you looking good at the end of it.