In today's volatile business environment, organizational design is a serious challenge for any manager. This book sets out a step-by-step approach to designing an organization. All the key aspects of organizational design are covered, including goals, strategy, structure, process, people, coordination and control. The text contains many helpful features such as end-of-chapter reviews, unique step-by-step diagrams and diagnostic questions. The action oriented approach of this text helps the reader to assess and re-design the complex organizations of today, and plan for the information-rich organizations of tomorrow.