This non-technical book discusses the annoyances and dangers we encounter every day when using computers. Written with delightful wit and humor, as well as the insight of an experienced insider, it rips into the design of software much as Atul Gawande's Complications exposed the practice of medicine. Its basic message to ordinary people having problems learning or using their software is this: It's not your fault! It's not because you're dumb! Aimed primarily at casual users of software, the book tells readers what they should expect from their software and how to make their voices heard so that they receive it. The book explains the mindset of the programmers behind our software: how they're different from the rest of us, and how they're similar. It looks at the decisions programmers have to make in building their system or application, and why they make the choices that they do - choices that too often leave us scratching our heads, or worse. But the book is not just a funny rant. It shows what all of us ordinary users need to know, and can do, to make our interactions with computers less frustrating. You needn't become a programmer to become a smarter and cooler user. You do need to read this book.