This timely new book presents the concepts, tools, and techniques of quality and safety for any healthcare professional. It specifically addresses ambulatory medicine i.e., outpatient care in its review of the field and presentation of concrete examples. The author begins with a real-life scenario in which a patient has died to give a framework for the book, and carries through this incident to emphasize key points. The author uses easy to follow, plain language while also tying together concepts from other fields such as human factors, process control, systems theory, and complexity.